ERP Consulting Services
O2Berp provides detailed consulting services for both existing customers and prospective customers. In performing a needs analysis and review of business processes, our team is able to understand complex and unique business processes and requirements. This consultation is performed prior to the initial sale, or when a company wishes to automate a new component of their business.
For prospective customers, our in-house Business Analysts and Consultants will work with youEnsure your software system is efficiently implemented and utilized with our thorough implementation plan and professional training service to help you make the best software selection for your business. This involves a discussion around:
- The current processes of your business – inventory, accounting, order entry and processing, invoicing, purchase orders etc.
- Your unique business requirements and existing feature requirements
- Potential opportunities for improvement and company growth
The consultation process involves a consultant from O2Berp and an individual or group of people from your company jointly reviewing your business processes. In doing so, the consultant is able to compare business needs with software capabilities and existing procedures and to create a detailed report, which explains both the requirements and how they can be met.
This report is provided to the customer and includes details from the consulting process, so that it may be used as a basis for determining possible solutions and estimated costs, irrespective of whether the proposed solution is to be delivered by O2Berp or another organization. The purpose of this detailed report is for your team to review and share with the appropriate stakeholders. It helps to ensure that O2Berp has a good understanding of your needs before continuing through the process.
New Customer Training
We provide extensive training for new customers, available on-site or done remotely. During the implementation planning meeting, Our consultants will work with your company to assess the best training method and schedule time accordingly.
Additional Customer Training
In addition to initial training, O2Berp provides customers with exclusive access to dozens of training videos available to save your company time and money, and as a supplement to training and support issues.