ERP Technical

Technical Support

Support is delivered by our team of experienced and knowledgeable staff. Unlike many other software companies, we rotate experienced consultants and developers through support. This means that when you have a question, you are always dealing with someone who has the necessary in-depth understanding of the product, business processes and accounting.
Blue Link support is completely personalized which results in you speaking to the same few representatives each time – who get to know you and your business on a personal level. Blue Link is pleased to offer our customers a range of personalized technical support options:

Online Customer Portal

Visit our Online Customer Portal where we are constantly adding to the 100s of pre-recorded training videos. Save costs by using the training videos as opposed to contacting support directly when dealing with small issues and as a tool for training new employees.

Hours of Operation

Our phone support lines are open from 9AM to 5PM Monday to Friday.

E-Mail Support

Support is available via e-mail. Click here to submit your question to us.

Billing

Please note, the same rules that govern the billing of phone support govern support through other communication mediums such as e-mail, fax, and Internet. Please read your support contract for more details concerning billing.